How to Fix Error Loading Application Details

You have likely spent hours filling out a form—perhaps a visa application, a job submission, or a banking request—only to hit the submit button and see this dreaded message:

“Something went wrong. We encountered an error while loading your application details. Please try again after some time.”

This error is incredibly frustrating because it is vague. It doesn’t tell you what went wrong, only that the system failed to retrieve or save your data.

Whether you are applying for an Indian e-Visa, accessing a Salesforce dashboard, or logging into a banking portal, this guide will walk you through exactly why this happens and provides a step-by-step solution to get you past the error screen.

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What Causes This Error?

Before jumping into the fixes, it helps to understand the “Why.” This error usually stems from a communication breakdown between your browser (the client) and the website’s database (the server).

Here are the most common culprits:

• Corrupted Browser Cache: Old or conflicting data stored in your browser confuses the website.
• Session Timeouts: Security-heavy sites (like Visa or Banking portals) log you out automatically if you take too long, even if it looks like you are still active.
• Ad Blockers & Extensions: Privacy tools can accidentally block the scripts required to load your application data.
• Server-Side Glitches: Sometimes, the website itself is under maintenance or experiencing high traffic.

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Quick Fixes (Try These First)

If you are in a rush, try these rapid troubleshooting steps first. They resolve about 70% of these errors immediately.

1. The “Hard Refresh”

A standard refresh might reload the error. A “Hard Refresh” forces the browser to download a fresh copy of the page.

• Windows/Linux: Hold Ctrl + F5.
• Mac: Hold Cmd + Shift + R.

2. Use Incognito Mode

Incognito (or Private) mode loads the page without your existing cookies or extensions.

• Open a new Incognito window (Ctrl + Shift + N on Chrome).
• Log in and try to access your application again.
• Success? If this works, the issue is definitely your browser cache (see the next section to fix it permanently).

3. Switch Networks

If you are on WiFi, switch to your phone’s Mobile Data (Hotspot). Corporate or public WiFi networks often have firewalls that block specific secure data packets required by application forms.

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Step-by-Step Advanced Troubleshooting

If the quick fixes didn’t work, follow this detailed breakdown.

Step 1: Clear Browser Cache and Cookies

This is the most effective fix for the “Error loading application details” message.

For Google Chrome:

1. Click the three dots in the top-right corner.
2. Go to More Tools > Clear Browsing Data.
3. Select “All time” as the time range.
4. Check “Cookies and other site data” and “Cached images and files”.
5. Click Clear data.
6. Restart your browser completely before trying again.

Step 2: Disable Browser Extensions

Extensions like AdBlock, uBlock Origin, or Grammarly can interfere with the scripts that load forms.

1. Type chrome://extensions/ in your address bar.
2. Toggle the switch to OFF for all extensions.
3. Reload the page.
4. Tip: If the error vanishes, turn them back on one by one to find the culprit.

Step 3: Flush DNS (Reset Your Connection)

Sometimes your computer holds onto an old “map” of the internet. Flushing the DNS forces it to find the website’s new address.

For Windows:

1. Press Windows Key + R, type cmd, and hit Enter.
2. In the black box, type: ipconfig /flushdns
3. Press Enter. You should see “Successfully flushed the DNS Resolver Cache.”

For Mac:

1. Open Terminal (Command + Space, type “Terminal”).
2. Type: sudo killall -HUP mDNSResponder
3. Enter your password and hit Enter.

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Scenario-Specific Solutions

Use Case A: Visa & Government Portals (e.g., Indian/UK Visa)

Government sites are notorious for this error. They have strict security protocols.

• The “Resume” Trick: Do not use the “Back” button. Instead, close the tab, go to the homepage, and look for a “Complete Partially Filled Form” or “Resume Application” button. You will need your temporary Application ID.
• Avoid Special Characters: Ensure you haven’t used characters like /, @, or & in text fields (like addresses) where they aren’t allowed. This often crashes the “load details” script.
• File Size Limits: If the error appears after uploading a photo, ensure your file is strictly within the size limit (usually under 1MB or 300KB).

Use Case B: Banking & Finance Apps

• Token Expiry: Banks use security tokens that expire in 5–10 minutes. If you left the tab open while finding documents, your session is dead. Log out completely and log back in.
• Pop-up Blockers: Some banks load application details in a pop-up window. Ensure your browser allows pop-ups for that specific site.

Use Case C: Salesforce & Enterprise Tools

• Check Status: Visit status.salesforce.com (or your specific tool’s status page) to see if their servers are down.
• Ask Admin: If you are an employee, your user permissions might have changed. Ask your IT admin if your account has “Read” access to the specific application object.

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Frequently Asked Questions (FAQs)

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Conclusion & Next Steps

The “Error loading application details” message is a roadblock, but it is rarely a dead end. In most cases, it is a temporary handshake failure between your device and the server.

Key Takeaways:

• Start with Incognito mode to rule out cache issues.
• Clear your Cookies/Cache if Incognito works.
• Switch to a different network (Mobile Data) to bypass firewall restrictions.
• Check for Special Characters or Large Files in your form data.

Your Next Step:

Open a new Incognito Window right now and try to log in to your application. This is the fastest way to verify if the problem is on your end or theirs.